HSC Email Migration

WVU ITS and HSC ITS are working together to rebuild Active Directory (AD), which determines what resources faculty and staff can access based on their roles at the University. This project will give HSC more independence on system changes and updates. Generally, project changes will occur behind the scenes and with no disruption to your team’s productivity. However, you will be notified in advance of any work that is likely to result in either an outage or a change in the way your team uses the technology.

Once we finalize your team’s Microsoft migration date, we will notify all affected employees individually and send a reminder 24 hours before the move. However, we encourage you to remind them as well.

With HSC Microsoft 365, the main change you will see is where you log in when using Outlook Web Access. Instead of using office365.hsc.wvu.edu, you will log in at office.com after your department is migrated to the new system. If you launch Outlook from the client installed on your computer, rather than the web app, you won’t see any changes.

Users will need to clear their browsing data before the new email login will work. Follow the instructions below.

Google Chrome:

1. Open Chrome and go to Settings in the top right corner
2. On the left side of the screen, click Privacy and Security
3. Click on Clear Browsing Data
4. Click the drop-down menu next to Time Range and choose All Time
5. Click on Clear Data
6. Close All Google Chrome Windows
7. Open Google Chrome and navigate to one of the following URL’s
    Outlook.office.com
    Office.com
    Office.com/Outlook

Firefox:

1. Open Firefox and go to Settings in the top right corner
2. Click on Options (On Mac, it's labeled Preferences)
3. On the menu to the left, select Privacy & Security
4. Under the Cookies and Site Data option, click the "Clear Data..." button
5. Select both "Cookies and Site Data" and "Cached Web Content" and click Clear
6. Close All Firefox Windows
7. Open Firefox and navigate to one of the following URL’s
    Outlook.office.com
    Office.com
    Office.com/Outlook

Internet Explorer (IE):

1. Click on the Settings menu in the upper-right corner
2. Click Internet options
3. Under the General tab on the upper-left-hand side, scroll down to Browsing history
4. Select Delete...
5. Check the "Temporary Internet files and website files", "Cookies and website data", "History", and "Download History" boxes
6. Select Delete
7. Close All IE Windows
8. Open IE and navigate to one of the following URL’s
    Outlook.office.com
    Office.com
    Office.com/Outlook