HSC Contingency Planning - Work from Home

How do I request VPN access for my WVU desktop/laptop for remote work?

Contact your Departmental Computer Support Contact and ask them to request VPN access for your remote computer.  Your computer will need to be managed by HSC ITS SCCM, InTune or JAMF servers and meet all IT security requirements under the University-Owned Devices Standard such as updated anti-virus, operating system, hardware encryption and connected to the HS domain.

Please note that before you can take hardware offsite, you must have approval through your supervisor and must return all hardware/software assigned prior to employment separation. 

All remote workers must adhere to HSC’s HIPAA Security and Privacy policies and standards as documented in HSC’s Telework policy (accessible via intranet only).

How do I answer WVU phone lines from Remote Office using Cisco Jabber Software?

How to answer WVU phone lines from Remote Office using Cisco Jabber Software.

How do I remotely access my HSC onsite work computer?

HSC users can access their HSC onsite office computers remotely using Horizon View. 

Login to request a Horizon View account.  From the form, click  then complete and submit the form.  HSC ITS will email access instructions once the setup has been completed.      

How can I use Microsoft Teams for video conferencing, group chat, and group collaboration?

Hosting virtual meetings via Teams will require users to use the web, desktop or mobile apps. *You must subscribe to WVU’s audio conferencing service if you want your meeting to feature a call-in option. The meeting will need to be accessed via a computer or mobile device.

Download Microsoft Teams

How do I Schedule a Teams Meeting?

Outlook Web Application (OWA)

1. Access your Office 365 calendar and click the “New Event” button.
2. Input your event information such as subject, attendees, date, time, description, etc.
3. To the right of the location field select “Teams Meeting.”
4. Send the invitation. Once sent, the meeting invite will include a link to the Teams meeting.

Microsoft Outlook Desktop Application

1. Access your Outlook calendar and click the “meeting” button.
2. Input your event information such as subject, attendees, date, time, description, etc.
3. Select the “Teams Meeting” button in the menu bar.
4. Send the invitation. Once sent, the meeting invite will include a link to the Teams meeting

Joining a Teams Meeting

Open the event in your calendar application and look for the link to “Join Teams Meeting.” If you use the native calendar on your mobile device, this information will be in the notes section of the calendar event.

• Web App
  • You will be prompted to join via the web or launch the desktop app. It may automatically launch the desktop app if you have it installed.
• iOS
  • If you have the Teams mobile app installed it will automatically open the Teams app on your device.
  • Follow the prompts to join the meeting.
• Android
  • The first time you join a meeting you will be asked to choose whether you want to join via the browser or Teams app if you have it installed on your device.
  • Follow the prompts to join the meeting.

You may also join meetings directly from the Teams app on your computer or mobile device. You can choose to participate in the meeting via video or audio only. You must turn off your camera if you don’t wish to participate via video.

• Visit FAQ for a general overview of Microsoft Teams.
• Visit the Microsoft Teams Help Center for specific information and training.
• Learn more about Microsoft Audio Conferencing.

How do I set my Voice Mail to deliver to my @hsc email inbox?

• Email hsctelecom@hsc.wvu.edu with the following information:
• Name
• Phone number
• Email address

How do I forward a Cisco phone or fax line to an offsite number?

For calls involving PHI or other controlled information, please contact HSC ITS for a secure solution.

• Press the forward all soft key on your phone set (that key has a different appearance depending on the type of phone set that you use).

• 8800 series: Forward all
• 8900 series: Forward All
• 7800 series: Fwd All
• 7900 series: CFwdALL
• Enter the number as you would normally dial out.
• Press the forward all key once more to remove forwarding.
• Fax numbers can only be forwarded by emailing hsctelecom@hsc.wvu.edu. Please include fax number and forwarding number.

How do I order an 800 conference line for group dial-in usage? 

• Visit the Conference Calls and Accounts page.
• Click ‘Submit a Ticket’.
• Fill out the form on the next page
• The requestor will need to provide the following information:
• Name, phone number and funding needed to request or reactivate an account.

Additional conference account information from the TeamDynamix Knowledge Base.

• The accounts are requested through the ITS Service Desk.
• The account is charged only if used.
• The cost is $0.08 per minute per caller.
• It takes 48 hours to receive a new account and 24 hours to reactivate account.

HSC Remote Teaching and Support

Visit the HSC Contingency Planning and Preparedness site for faculty and staff remote teaching information.