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  • SOLE Training Reminder

    Application & Web Support Services would like to remind you of our Spring SOLE Certificate Courses to provide training on SOLE for Course and Site Administrators. 

  • SOLE Spotlight | Grade Explanation | January 2018

    We invite you to our new, monthly edition of SOLE Spotlight. This brief email for course and site administrators will reveal new tools, quick tips, and useful features that align with semester events.

  • SOLE Training Announcement

    Application & Web Support Services is pleased to announce our Spring SOLE Certificate Courses to provide training on SOLE for Course and Site Administrators.

  • Two-factor Authentication now required for HSC users

    Due to the recent email phishing attacks, HSC will move forward with using two-factor authentication this month. This will be a mandatory requirement effective January 24th. Two-factor authentication is a second layer of security besides your password. It requires you to confirm your identity with two things – something you know and something you have. Two-factor authentication will also help WVU comply with new regulatory standards and reduce the risk of data breaches. More than 60 percent of confirmed data breaches today involve weak or stolen passwords. As you can imagine, a large security breach of personal data could result in big costs to the University.

  • Lynx Update

    On the morning of Thursday, January 4, 2018 from 10:00 a.m. through 12:00 p.m. (noon), the Lynx alert system will be unavailable for maintenance and upgrades.

  • SOLE Update Coming Soon

    On Thursday, December 28th, SOLE will launch a minor update. No downtime is expected.

  • Critical Security Patch needed for latest Mac OS High Sierra

    On November 28, a macOS 10.13.1 security issue was revealed—a flaw that allows root access to a Mac without the need for a password. It was discovered that anyone can log into a Mac by entering the user name root without a password. The first time you try to login, it won’t work. But if you try it again, you will be granted access. This only impacts macOS High Sierra 10.13.1. macOS Sierra 10.12.6 and earlier is not impacted according to Apple.

  • Crocodoc End of Life and SOLE Update

    Starting December 28, 2017, Crocodoc (acquired by will reach its end of life and no longer be available in SOLE. The Crocodoc Document Viewer is currently used to view Word, Excel, PDF, and PowerPoint file types. The document preview includes annotation tools in SOLE Content and the SOLE Detailed Grader.

  • Wireless Network patch scheduled for Oct 26 and Oct 27 to address KRACK vulnerability

    A recently identified vulnerability, known as KRACK, in a WiFi core encryption protocol puts the majority of Wifi connections at risk. Vendors are working to release updates and patches to address the vulnerability. As patches are released and tested, the security patch should be applied to all network and personal devices.

  • Update SOLE LockDown Browser

    Starting Thursday, October 19, 2017, users will be required to install the latest version of the SOLE LockDown Browser at the start of their next secure exam.