Content on this website will be moved to the IT Help Center at it.wvu.edu/help on Sunday, May 19. If you cannot find an article you need, please call the ITS Service Desk at 304-293-4444.
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New faculty and those who want to learn more about teaching in the SOLE system are encouraged to sign up for any or all Course and Site Administrators training opportunities that Information Technology Services is offering between May and August. When the requirements are met at the end of each course, you will receive a Certificate of Completion.
Faculty, staff and students on all campuses will be unable to log into many important services requiring WVU Login credentials 7 a.m.-noon Sunday, March 10 during quarterly security patching to the single sign-on system.
The new version of SOLE Lockdown Browser will be available after 5 p.m. Thursday, Feb. 22. Instructors and students participating in the Health Sciences laptop program are encouraged to upgrade your computers to the new version of the SOLE Lockdown Browser.
During the recent snowstorm, some exams were moved to remote with a Zoom proctor, and several students received an error message regarding disabling Zoom Clips, a newer setting in Zoom. SOLE has added some documentation to assist with disabling this feature here:
Grade Explanation can be a useful tool for reviewing individual student grade calculations.
Apple devices recently upgraded to Sonoma must update to MacOS SOLE LockDown Browser. The SOLE LockDown browser can also be accessed from any secure exam to install.
SOLE Exams allows administrators to export, import and copy questions and exams.
This SOLE Spotlight focuses on preparing your course(s) for the upcoming semester. Please request a new course, or a copy of an existing course, for the upcoming term if not already coordinated by your department.
Application & Web Support Services is pleased to announce our Fall SOLE Certificate Courses to provide training for Course and Site Administrators.
New SOLE users are often unaware of how to upload their profile picture. To do so, a photo must be submitted with the following requirements: