West Virginia University Computer Security and Privacy Incident Reporting System
File An Incident Report Learn more about defending your data.Content on this website will be moved to the IT Help Center at it.wvu.edu/help on Sunday, May 19. If you cannot find an article you need, please call the ITS Service Desk at 304-293-4444.
Exam IT Support Policy
IT support from HSC ITS is available for all onsite laptop program participant exams.
- Quizzes and short exams (under 20 questions/20 minutes) are not eligible for onsite support. Phone support is always available as needed. All classroom phones have the Exam/Quiz Support Hotline. Please use this line for immediate assistance with any quiz.
- The exam proctor must be present before the exam can begin. HSC ITS is not able to serve as a proctor.
- One week advance notice is required for onsite support.
- HSC ITS will arrive 10 minutes before the exam start time unless other arrangements are requested.
- Please submit all exam change requests to: testsupport@hsc.wvu.edu. All requests should include original exam Name, Date & Time
To schedule IT support for your exam please complete one of the following forms based on your needs.