West Virginia University Computer Security and Privacy Incident Reporting System
File An Incident Report Learn more about defending your data.Content on this website will be moved to the IT Help Center at it.wvu.edu/help on Sunday, May 19. If you cannot find an article you need, please call the ITS Service Desk at 304-293-4444.
Computer
Having issues with your computer? Review our help articles below or use our site search to get help. If you need immediate the resources to the right will provide you with quick contact information.
Help Resources
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Configure Outlook Mobile App for iOS/Android devices
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Adobe Sign (e-signature)
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HSC Standard Equipment
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Computer Support Contacts
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CSC Info and Reports
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Viruses
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TurningPoint Cloud PC User Guide
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Laptop Support Contacts
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HSC Wireless Network Coverage Areas
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Hard Drive Sanitizing for Computer to be Surplussed or Reassigned (intranet)
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HSC Standard Equipment Order Form
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WVUH/UHA Owned Equipment Surplus and Transfer Procedures
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Remote Access Request
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Remote Access via Horizon View (Recommended)
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Remote Access via Horizon View Client (Recommended only for remote multi-monitor support)
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Environments
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AD / Exchange Account Update
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Password and Two-factor Management
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Computer / Peripheral Requests
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TurningPoint Cloud Mac User Guide
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Secure Global Desktop (SGD) (PDF)
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Creating a Strong Password
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End-User Network Security and Support Services Policies
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Learning Center Software Policies
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Enterprise Antivirus
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SOLE LockDown Browser (Mac)
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SOLE LockDown Browser (PC)
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Cisco Aironet 340 Series 11Mbps Wireless LAN Adapter Drivers
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Turning Point (PC)
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7-Zip (File Compression/Decompression)
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TurningPoint (Mac) Download
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Virtual Network Computing
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WinSCP FTP Client (PC)
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Entourage Update
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Help Desk Support Policy
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OneDrive for Business (32bit)
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OneDrive for Business (64bit)
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Epic Access
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Computer Security Incident Report
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Word 2013 videos and tutorials
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Excel 2013 videos and tutorials
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PowerPoint 2013 videos and tutorials
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Outlook 2013 videos and tutorials
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Hardware and Software Pre-Purchase Questionnaire
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MyMountaineerCard
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OneDrive Request
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MBAM Self Service
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EBO Contacts
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Two Factor Authentication
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WVU HSC ITS Purchase Request Form
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HSC Standard Equipment Recommendations
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Remote/Hybrid IT Equipment
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Research Requests
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Data Scientists Virtual Machines Software List
