Identifies quality assurance program components, recommends QA plan including objectives, policies, standards, procedures, and guidelines for monitoring, reporting, and correcting problems.
Maintains I.T. Services Disaster Recovery Plan. Ensures that it is exercised on a consistent basis and coordinate each occurrence. Keeps users and supporting departments up to date with news, changes, reminders, and more.
Coordinates audits and quality assurance requests from UHA, HSC, & WVU including, but not limited to, coordinating with Administration in preparation of preliminary materials, meeting with entities, gathering data, providing documentation, defining and implementing resolutions, and more.
Develops and administers I.T customer satisfaction surveys.
Develops and coordinates I.T. Services performance measures and benchmarks.
Assists in the development and implementation of policies and procedures for HSC computer systems and networks.
Works to ensure the productivity, reliability, security, and accuracy of computer systems at the Health Sciences Center.
Works with developers, technicians, and engineers to enhance the overall QA process of all systems at all system life-cycle stages including development, testing, and production systems.
Reviews existing practices for Change Control and establish consistent policy across all units.
Reviews and implements best practice procedures for computing systems at HSC.
Identifies and develops Service Level Agreements between customer and IT Services department where applicable.