Telephone Support

Telephone

Information Technology Services / Network & Telecommunications group coordinates all telecommunication services for the Health Sciences Center. A Voice Over IP (VoIP) system is in place and provides much flexibility in managing our phone environment. To contact Information Technology Services concerning telecommunications issues, call 304.293.3631 (Option 3) or e-mail hsctelecom@hsc.wvu.edu.

Hands-on phone training is available through the Learning Center by calling 304.293.3631 (Option 5).

Conference Phone checkout is handled through AV Checkout.

Help Resources

Using the Ten-Digit Dialing System
Phone Bill Access
Cellular Service
Telephone Exchanges Included in our Cisco VoIP Local Calling Plan
CFV, CFDA, and CFB - Meaning and Function
How to Connect Directly to a Voicemail Box Greeting
Call Pick-Up Groups
Call Appearances
Conference Calls with More than Eight Partcipants
Forwarding a Fax Line to Another Number
Calling Other Campuses Toll-Free
Making International Calls
Recommended Headsets
Phone Cord Extensions and Detanglers
Removing Phone Lines No Longer in Use
Determining Line Number Assigned to Analog Line (fax, etc.)
Phone Bill Departments Missing or Misplaced
Request an 800 Number
New Phone Set Models and Replacements
New Phone Service
Telephone Support Contacts

TID
New VoIP Service or Change Request
Conference Phone Checkout
Security Standards for Mobile Device Usage
Mobile Device, Smart Phone, and PDA Policy
Lost or Stolen Devices
Blackberry, iPhone, Windows Mobile Support
Mobile Certificates
Cisco IP Phone Basics (PDF)
Voicemail Options
Teams Phone Training

HSC Information Technology Services

West Virginia University Computer Security and Privacy Incident Reporting System

Help Resources