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Content on this website will be moved to the IT Help Center at it.wvu.edu/help on Sunday, May 19. If you cannot find an article you need, please call the ITS Service Desk at 304-293-4444.

Exam IT Support Policy

IT support from HSC ITS is available for all onsite laptop program participant exams. 

  • Quizzes and short exams (under 20 questions/20 minutes) are not eligible for onsite support. Phone support is always available as needed. All classroom phones have the Exam/Quiz Support Hotline. Please use this line for immediate assistance with any quiz.
  • The exam proctor must be present before the exam can begin. HSC ITS is not able to serve as a proctor. 
  • One week advance notice is required for onsite support.
  • HSC ITS will arrive 10 minutes before the exam start time unless other arrangements are requested. 
  • Please submit all exam change requests to: testsupport@hsc.wvu.edu. All requests should include original exam Name, Date & Time

To schedule IT support for your exam please complete one of the following forms based on your needs.

Request Single Exam IT Support
Request Multiple Exam IT Support