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  • Network Maintenance Scheduled April 27 at 6:30am

    HSC ITS will complete maintenance on network equipment serving the 2nd floor HSC Learning Center and student study room 2930 causing a 15 minute disruption in service on Thursday, April 27, at 6:30am.  Phone and network access, including WiFi, will be offline during the maintenance window.  Please contact the HSC Help Desk at hsc_helpdesk@hsc.wvu.edu with questions.

  • Mac users: Install critical security update

    Faculty and staff on all campuses are encouraged to install a critical security update on all University-managed Macs and iPads. You will be prompted to start installing this update on Monday, April 24, or you can check for updates and install them now. This update, which will take about 30 minutes to complete, will address a vulnerability that could let an attacker access and control your device.

  • SOLE Summer Certificate Training Announcement

    Application & Web Support Services is pleased to announce our Summer SOLE Certificate Courses to provide training for Course and Site Administrators.

  • SOLE Spotlight | Instructional Design Support | April 2023

    Did you know that we have two Instructional Designers employed by the HSC? They can help you design or evaluate your course(s) for future semesters. They can also help to create a site for new or existing program(s) or help with committee documentation management.

  • SOLE Spotlight | Integrated Tools | March 2023

    SOLE has integrated tools available for users to enhance student engagement and learning.

  • MacOS Ventura / Pharos Error

    If you have updated to MacOS Ventura, you may have recurring error that reads “Notify is damaged and can’t be opened”. Please read the attachment that will outline this issue. Please contact HSC Helpdesk with any issue.

  • SOLE Spotlight | Course Start Checklist | January 2023

    Before the start of each semester, it's important to review and update your course(s). Enclosed is a checklist to help you think about what you should review. Bear in mind, each course and/or program is different, so it may be beneficial to create a personalized list as well.

  • SOLE Spring Certificate Training Announcement

    Application & Web Support Services is pleased to announce our Spring SOLE Certificate Courses to provide training for Course and Site Administrators.

  • Third-party tool changes after upgrade 12/22-12/23

    The way you access some third-party tools in SOLE will change on Thursday, Dec. 22 as part of an ongoing, vendor-required upgrade scheduled for 8:15 a.m. to 4:45 p.m. VoiceThread and Turnitin will be unavailable through Dec. 23.

  • SOLE Spotlight | Exporting Questions and Copying Exams | November 2022

    SOLE Exams allows administrators to export, import and copy questions and exams.